Job description
As a Technical Account Manager, you are responsible for providing technical solutions and managing relationships with Google's largest and most strategic online publishers. As a liaison between clients and our technical staff, you flawlessly lead deployments, implementations and integrations of a variety of our product lines (such as Search, Mobile, Video and Commerce). From monitoring product performance to debugging and troubleshooting product code, you are the resident expert that addresses partner needs. You are a technical expert with an entrepreneurial drive and passion for client management.
Responsibilities
Scope and collect customer requirements, provide guidance on best practices and applying technology and product knowledge to address customer's business and technology needs
Oversee implementation projects through the complete life-cycle including scoping, planning, execution, implementation/roll-out, and close.
Act as point of contact to provide consultative technical support and strategic relationship management to top online agencies and advertisers
Partner with cross-functional teams including Product Management, Sales and Engineering to drive customer communications, feature prioritization, and technical issue resolution, resulting in the highest level of customer satisfaction
Design and implement client training programs onsite and webinars for our display advertising product, DoubleClick for Advertisers
Minimum Qualifications
BA/BS degree or equivalent practical experience.
2 years experience working in a client-facing capacity.
Knowledge of SQL, HTML, and JavaScript or prior experience troubleshooting technical issues.
Preferred Qualifications
Search industry experience.
Excellent communication skills.
Excellent analytical and problem-solving skills.
Ability to read and understand programming code (this is not a programming position).
