SUSE Linux Systems Engineer - Suse - Brasilia

Job description

We have an opening for a Dedicated Support Engineer (DSE) located onsite at SICOOB in Brasilia, Brazil. A DSE provides on-site technical support and is primarily responsible for the identification and resolution of SUSE and/or Novell product related technical problems. The DSE will develop business relationships with the customer's technical and management staff, and support the customer by gaining first-hand knowledge of their system, configuration and business needs. The engineer will use this familiarity to accelerate response time to requests and ensure that solutions are tailored to meet customer expectation.
The engineer's goals are to pro-actively help the customer avoid potential problems and maintain the environment of SUSD and/or Novell technology in an optimal and efficient manner. The engineer will be available to respond in a timely manner (defined in the contract) to any issues that may arise with the implemented SUSE and/or Novell technologies and will utilize resources within SUSE/Novell as needed to assist with these issues. An engineer will also listen to the needs of their customer for opportunity discovery and forward to the appropriate internal team (Sales, Services) for further development. Additional responsibilities and skill requirements are listed below.

In this position the DSE will cover several SUSE products and need to be a quick study on new product functionality and features. The products requiring expertise are: SLES, SLES on System Z, Suse Manager. The DSE will need a broad mix of skills and, most importantly, the ability to work well with a structured yet dynamic environment. In addition, the DSE candidate should possess the ability to work well in highly charged situations, have strong teaming skills and the ability to provide outstanding customer service.

Required Education/Experience
Bachelor's Degree in Computer Science, Information Systems or related field or equivalent experience required.
5+ years IT/Novell Services experience
Position requires a strong sense of responsibility, self-motivation and the ability to prioritize and organize workload to complete multiple, simultaneous projects.
Position requires flexibility and capacity to work across a variety of activities within a matrix and virtual organizational framework.
Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution.
Able to influence both internal and external stakeholders
The ability to work seamlessly across organizations
Product expertise required with the following: SLES on Mainframes, SUSE manager
SUSE studio and SUSE Cloud Manager Products knowledge and experience is helpful

Other:
Fluent Portuguese is mandatory
Visa and Work Permission to Brazil
Willing to travel as needed
May at times be required to work outside of standard business hours

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